Corporate Social Responsibility at Family Advantage 

At Family Advantage, our primary mission is to improve the lives of our patients through successful treatment and recovery. We are focused on providing quality care to patients in our facility treatment centers daily. Corporate social responsibility is at the core of who we are, of how we care for our patients, each other, and our local communities.

Hand in hand with our commitment to patient care is our commitment to our employees – to providing appropriate training, assuring safety, and fostering genuine engagement by our employees in the delivery of quality patient care.

We are focused on meeting the behavioral healthcare needs of our communities and supporting agencies that have a meaningful impact on people’s mental health. Through our affiliation with the Trillium Healthcare Resources, we are making a difference in the lives of young people and helping to prevent youth suicides.

Finally, in addition to our commitments to people, we also strive to conserve environmental resources and to reduce the environmental impact of our operations.

Caring About Our Patients

Quality clinical care and therapeutic services:  The most important part of corporate social responsibility at Family Advantage is what we do every day:  providing quality care to our patients and helping people improve their lives.  We will soon provide a full spectrum of behavioral healthcare services — from acute inpatient and residential care, to intensive outpatient and partial hospitalization, to detoxification, recovery and medication assisted treatment — for children, youth, adults, and seniors.  Though our facilities operate with a significant degree of independence, Family Advantage enhances its facilities’ delivery of quality care through its national compliance team of 15 professionals.

Locally controlled:  The highest priority for all of our facilities is meeting the behavioral healthcare needs in our local communities.  We continuously look to add new treatment programs and build additional beds to meet the needs of the communities we serve.

Investment in physical facilities:  In order to enhance care for patients, we continuously invest financial resources in our physical facilities.  This assures that our patients are receiving treatment in a safe, secure therapeutic setting and enables our patients to feel more hopeful as they progress towards recovery.

Helping reduce the opioid crisis:  As the US continues to seek solutions for the opioid crisis, we are one of the nation’s largest provider of opiate addiction treatment services.  With treatment clinics dedicated to helping patients who are struggling with opiate addiction, we are committed to reducing this epidemic that has become a national crisis.

Patient satisfaction:  While evaluating effectiveness in behavioral healthcare is always a difficult challenge, we measure our efficacy through patient satisfaction surveys and other metrics.  We regularly evaluate each of our facilities, identifying trends and assessing areas for improvement in our treatment programs and physical facilities.  

Safety, Privacy, Security:  Our patients’ safety and security is at the core of Family Advantage’s mission.  In addition to the patients’ physical safety, we also assure the privacy of their medical records and personal information.  Family Advantage has 14 full-time professionals who lead the Risk Management program, working closely with the full-time Risk Manager at each of our inpatient facilities.

We continuously work to improve our culture of safety and strive for zero patient harm.  In addition to our facility-based safety practices, we have undertaken a number of initiatives to embed our commitment to safety throughout our organization.

• Corporate Safety Committee: Our Corporate Safety Committee continuously evaluates safety risks to our patients and employees and routinely revises corporate policies and/or establishes new policies.

• Zero Tolerance Training: Every Family Advantage employee takes zero tolerance training upon hire and annually. This training is focused on defining and eliminating any and all abuse, neglect, boundary violations, or exploitation, with a mandatory test each year and the requirement of a passing grade of 100%.

• Safe Driving: Every employee who drives patients must take a safe driving course upon hire and annually, and is subject to regular driving record reviews. All trips require an assessment of whether accommodations must be made to meet the special needs of any patients being transported.

• Incident Reporting: Despite our best efforts, incidents do occur at our facilities. Family Advantage reports and reviews all such incidents, analyzing the data for trends and follow-up tracking. The data is then reviewed by the Patient Safety Sub-Committee, which is chaired by Family Advantage’s VP of Risk Management and includes Family Advantage’s Chief Quality and Compliance Officer, VP of Human Resources, VP of Clinical Services and Division Presidents.

• Safe Catch Program: Family Advantage encourages employees to participate in maintaining a safe environment and acknowledges staff who identify and report any potential hazards.

• Monthly Safety Assessment Walk-Through: The Risk Manager at each of our facilities conducts a monthly walk-through of the facility utilizing a formal checklist of safety and risk indicators that provides the basis for both immediate on-the-spot corrective action and longer-term improvement plans.

• Facility Safety Committees: Each of our facilities has a safety committee, co-chaired by the Facility Risk Manager and the Facility Human Resources Manager, that meets monthly to discuss, implement and monitor improvements for patient, employee and visitor safety.

• Safety Certification Program: Family Advantage facilities are evaluated every year against a set of requirements designed to enhance a culture of safety excellence.

• Corporate Risk Assessment Audits: Corporate Risk Analysts regularly conduct facility visits to ensure compliance with our safety and risk management policies.